TERMS AND CONDITIONS

    1. General Acknowledgment

    By enrolling in SYPHER SPACE programs, I acknowledge and agree to the following:
    • My child will use tablets/PCs provided by SYPHER SPACE during sessions.
    • Science experiments will be conducted in a controlled environment, and students must wear safety goggles and lab coats.
    • Robotics & Science activities involve teamwork, and students will collaborate with peers.

    2. Cancellation & Refund Policy

    • No refunds after classes commence.
    • If SYPHER SPACE cancels a class or program, a refund or credit will be issued.
    • Medical Cancellations: If a child cannot attend due to medical reasons, a credit may be issued upon submission of a medical certificate.
    • Missed Classes: We are unable to offer make-up sessions, refunds, or discounts for missed classes unless under exceptional circumstances (assessed case-by-case).
    • If a child joins mid-term, fees will be charged pro-rata.
    • Trial Classes: May be offered for select programs (subject to availability).

    3. Equipment & Liability

    • Parents are responsible for ensuring their child follows safety guidelines during sessions.
    • Any intentional damage to equipment (e.g., LEGO kits, robotics tools) will be assessed, and parents may be charged a replacement fee.
    • If a child damages a LEGO kit or other equipment due to negligence, a fee may apply (parents will be informed before invoicing).

    4. Creative & Active Kids Vouchers

    • Vouchers must be current and match the child’s name on the booking.
    • If a promo code is not applied at checkout, SYPHER SPACE may not accept the voucher later, and no refunds will be issued.
    • Incorrect voucher use will result in a booking cancellation and admin fees may apply.

    5. Behaviour & Discipline
    We maintain a safe and respectful learning environment.
    🚫 Bullying, inappropriate language, or disruptive behaviour will not be tolerated.
    🚫 Physical altercations or repeated misconduct may result in removal from the program without refund.
    ✅ Parents will be informed of any behavioural concerns before any action is taken.

    6. Drop-off & Pick-up Policy
    • Students are only supervised during class time. Parents must ensure timely drop-off and pick-up. Late pick ups without reasonable cause will result in $5.00 per min beyond 15 mins delay.
    • After-School Programs: Parents will be notified if their child is absent, but SYPHER SPACE is not responsible if a child forgets or skips the session.
    • We are an educational program, not a childcare service.

    7. Media & Photography Consent
    📸Photos and videos may be used on our website and social media platforms, but only with your permission as granted during the booking process.

    By enrolling your child in our programs, you acknowledge that visual content may be captured during sessions, primarily in group settings. These images and videos are used to showcase learning, creativity, and engagement across our community.

    As our programs operate in a collaborative environment, most photos and videos will naturally feature multiple children. While we aim to honour individual preferences, it may not always be feasible to take separate images of each participant.

    ❌ If you do not consent to your child appearing in group photos or media, please notify us in writing at admin@sypherspace.com.au before the session begins.

    We value your child’s privacy and will make every reasonable effort to respect your preferences while maintaining the integrity of our shared learning environment.

    8. Health & Safety

    • Parents must inform us of any medical conditions or allergies before sessions begin.
    • Accidental Injury: In the case of an accident, we will seek immediate medical attention, and parents agree to cover any costs incurred unless it is caused by our negligence.
    • We reserve the right to deny participation if a child’s health condition poses a safety risk.

    9. Terms & Conditions Updates
    • SYPHER SPACE reserves the right to update these Terms & Conditions as needed.
    • For more information, visit www.sypherspace.com.au or email admin@sypherspace.com.au.

    10. Special Offers & Prizes (If Available)
    🎟 Lucky Draw Prizes: TIMEZONE tickets ($35 value) – 2 winners per location.
    🎁 Surprise LEGO gifts available at selected locations.
    👥 Refer & Receive Credit: If a new parent registers using your name, you receive a credit for future programs (not applicable to current enrolments).

    Final Agreement
    By enrolling, I confirm that:
    ✅ I have read and understood the Terms & Conditions.
    ✅ I accept the refund, behaviour, safety, and supervision policies.
    ✅ I acknowledge SYPHER SPACE’s right to refuse participation if my child does not adhere to the rules.

    We reserve the right to change/ add / update the terms and conditions at any stage and will notify you within 48 hours of making the change if it impacts your booking.

    Our team can be contacted via email to admin@sypherspace.com.au or via our website at www.sypherspace.com.au

    STEMnetic, Learn & Enlighten & KRE8ive Kindies are subsidiaries of SYPHER SPACE.

    ABN: 29 639 496 629

    Disclaimer:

    LEGO, SPIKE Prime, Spike Essential, LEGO Science, SCRATCH, PYTHON are all trademarks of the respective group of companies, which does not sponsor, authorize or endorse this website.